Privacy Policy – ko9 Data Protection

01 Introduction

This Privacy Policy describes how ko9 ("ko9", "we", "us") collects, uses, stores, and protects the personal information of players who register and use ko9.asia. It applies to all services provided by ko9, including the ko9 website, the ko9 mobile app, and all customer support interactions.

ko9 takes privacy seriously. We understand that players in Bangladesh trust ko9 with sensitive personal and financial information, and we do not take that trust lightly. This policy is written in plain language so that every ko9 player can understand exactly how their data is handled — not buried in legal jargon designed to confuse.

By registering an account on ko9 or using any ko9 service, you confirm that you have read and understood this Privacy Policy. If you do not agree with how ko9 handles personal data, you should not use ko9.

02 Data We Collect

ko9 collects personal data in three ways: information you provide directly, information collected automatically when you use ko9, and information received from payment providers.

Information you provide to ko9:

• Full name and date of birth (required for account registration and age verification)
• Email address and mobile phone number
• Payment method details (bKash, Nagad, or Rocket account number)
• Identity verification documents (national ID or passport, when requested)
• Any information you provide when contacting ko9 support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on ko9.asia and time spent on each page
• Game activity, including bets placed, games played, and session duration
• Login timestamps and account activity logs

Information from payment providers:

• Transaction confirmation references from bKash, Nagad, and Rocket
• Transaction amounts and timestamps
• Payment status updates (success, pending, failed)

03 How We Use Your Data

ko9 uses the personal data it collects for the following purposes:

ko9 does not use your personal data for any purpose not listed above without first obtaining your explicit consent. If ko9 intends to use your data for a new purpose, you will be notified and given the opportunity to object before that use begins.

04 Legal Basis for Processing

ko9 processes your personal data on the following legal grounds:

• Contract performance: Processing your account registration, deposits, withdrawals, and game activity is necessary to fulfil the contract between you and ko9.
• Legal obligation: ko9 is required by law to verify player identities, maintain transaction records, and report suspicious activity to relevant authorities.
• Legitimate interests: ko9 processes certain data — such as device information and IP addresses — to protect the platform from fraud, abuse, and security threats.
• Consent: Where ko9 sends marketing communications or uses non-essential cookies, this is done only with your explicit consent, which you can withdraw at any time.

05 Data Sharing

ko9 does not sell, rent, or trade your personal data to any third party. ko9 shares personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: When ko9 requests identity documents, these may be processed by a third-party KYC verification service. All such providers are bound by strict confidentiality agreements.
• IT and hosting providers: ko9 uses third-party infrastructure providers to host the platform. These providers access data only as necessary to maintain the systems and are contractually prohibited from using your data for any other purpose.
• Law enforcement and regulators: ko9 will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by applicable law or a valid legal order.

In all cases where ko9 shares data with third parties, ko9 ensures that appropriate data protection agreements are in place and that the third party handles your data with the same level of care that ko9 applies.

06 Cookies and Tracking

ko9 uses cookies and similar tracking technologies to operate the platform and improve your experience. Here is a breakdown of the types of cookies ko9 uses:

ko9 does not use third-party advertising cookies or tracking pixels. You will not see ko9-related ads following you around the internet based on your activity on ko9.asia. To manage or delete cookies, you can adjust your browser settings at any time.

07 Data Retention

ko9 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. Specifically:

• Account registration data is retained for the lifetime of your ko9 account plus 5 years after closure.
• Transaction records are retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity verification documents are retained for 5 years after the last transaction on your account.
• Customer support correspondence is retained for 3 years.
• Anonymised gameplay and analytics data may be retained indefinitely as it cannot be linked back to any individual.

When the applicable retention period expires, ko9 securely deletes or anonymises your personal data so that it can no longer be associated with you. If you request deletion of your account before the retention period expires, ko9 will restrict processing of your data to compliance purposes only.

08 Your Rights

As a ko9 player, you have the following rights regarding your personal data. To exercise any of these rights, contact ko9 at [email protected].

09 Children's Privacy

ko9 is strictly an 18+ platform. ko9 does not knowingly collect personal data from anyone under the age of 18. If ko9 discovers that a player under 18 has registered an account, that account will be closed immediately and all associated data will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that your child has registered on ko9, please contact ko9 immediately at [email protected]. ko9 will investigate and take appropriate action within 24 hours of receiving your report.

10 Data Security

ko9 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data in transit between your device and ko9 servers
• Encryption of sensitive data at rest, including payment references and identity documents
• Role-based access controls limiting which ko9 staff can access personal data
• Regular security audits and penetration testing of ko9 infrastructure
• Intrusion detection and monitoring systems on all ko9 servers
• Two-factor authentication requirements for ko9 staff accessing internal systems

Despite these measures, no online platform can guarantee absolute security. If ko9 becomes aware of a data breach that affects your personal data, ko9 will notify you promptly and take immediate steps to contain and remediate the breach.

11 Changes to This Policy

ko9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When changes are made, ko9 will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how ko9 uses your personal data, ko9 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of ko9 after any changes constitutes your acceptance of the updated Privacy Policy.

ko9 recommends reviewing this Privacy Policy periodically so you are always aware of how your data is being handled. If you have any concerns about changes to this policy, please contact ko9 at [email protected].

12 Contact ko9 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how ko9 handles your personal data, please get in touch with the ko9 privacy team:

• Email: [email protected]
• Subject line: Privacy Policy Enquiry
• Live Chat: Available 24/7 inside your ko9 account
• Response time: Within 24 hours for email, under 2 minutes for live chat

ko9 takes every privacy enquiry seriously. Whether you want to know what data ko9 holds about you, request a correction, or raise a concern about how your data has been used, the ko9 team is ready to help and will respond promptly.